Have you experience entering a certain shop, boutique, store, hardware and etc in which no one receives nor dares to give a little time to entertain you on what you want to buy? Definitely you’ve experience such, just like me! Well, I really hate business entities like such that doesn’t care about customer service. Don’t you know that customer satisfaction and customer loyalty are one of the key factors for the company’s survival? It would be so nice on your end if you can send out a happy customer out of your business and a happy customer back to your business.
Now here comes the dilemma because small-business owners tend to focus so much time on attracting new customers that sometimes they forgot about the effort it takes to create loyal customers. Remember that it’s more expensive to get new customers than to retain them that is why one has to develop and nurture a relationship with your customers like communicating them regularly and providing them the consistently over-the-top service.
What I like most about Sunlite Mitre 10- Australia’s hardware industry is that they really focus on their customers a lot and that even made a promise for them to go the extra mile, treating them like they were walking on red carpet, making them want to come back again and again. Aside from the good services, they also have the best of quality products. Cool right? Well, how I wish all companies would be like them too.
Remember that a good quality customer service keeps customers coming back; bad customer service drives customers away, taking their friends, family and workmates with them!
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It's true. It's a nice feeling when someone entertains you and helps you with what you need while buying something. I often give good tips to those who help in department stores.. :)
If I go to a certain shop, and when I like their service, I would always go back there, no matter how far it is as long as I am satisfied with the accommodation. I guess, some shops really don't care of their customer at all.
customer service is critical when it comes to any form of businesses. any kind of business must/should provide epic customer service if they deemed on excelling in their line of business.
great share.. :)
i hear you sis, i hate companies who doesn't have a good customer service.
Every customer deserves a wonderful service. Treat them nice and they will keep on coming back.
for me, customer satisfaction is at the top of my lists when going for a shopping of some kind whether it's in-store or online or over the phone. If i don't get customer satisfaction i tend to get discourage on going back to that store. Businesses lose customers when they don't give good service to their clients
It is true if the products really good and the service you receive is also good then why not coming back...
so true! that's one of the many reasons to keep a business successful.
ahhh! i dont like sales ladies following me around while im trying to shop. but i would like it if they would ask me like do you find what you are looking for.. or can i help you.. then would leave me alone if i say.. no thanks. hehehe... in Phil sales ladies follows you around like u would steal something, and doesnt even ask. hahaha. but i love the service here in US.
as a business owner, I really want to keep all of my customers come back for more:D so I made sure that we build a good relationship
excellent customer service is really a key to having a good business. This is one factors why customers keep coming back to a certain store or establishment. If customer service sucks then business is not likely to grow.
i've experienced that a lot of times! not only in hardware stores but also in fast food chains! grrrr... so true, companies must go the extra mile to keep their customers coming back and loyal to them.
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